时间:2025-07-03 11:20:43 来源:网络整理编辑:焦點
SYDNEY, Australia -- Walk through any Australian shopping mall, and you are likely to spot a Chemist
SYDNEY, Australia -- Walk through any Australian shopping mall, and you are likely to spot a Chemist Warehouse. Synonymous with bright yellow signs advertising heavily discounted vitamins and perfume, you might not expect the chain to dominate in China with an entirely different message.
Chemist Warehouse launched on Tmall Global, Alibaba's ecommerce platform for international products, just in time for Singles Day on Nov. 11, 2015.
Singles Day has become the world's largest online shopping event. Sales on the day last year across the Chinese retail giant amounted to an eye watering 91.2 billion yuan (A$1.8 billion) in 24 hours.
SEE ALSO:China's Tencent invests in India's Hike to take on WhatsAppThe day also marked an impressive arrival for Chemist Warehouse, company spokesperson Damien Gance told Mashable.
On Singles Day, Gance claimed Chemist Warehouse became the fastest retailer in the world to sell one million yuan (A$195,979) in products in just three minutes. Not done done there, Chemist Warehouse was the first merchant on Tmall Global to reach 10 million yuan (A$1.96 million) in sales in only 46 minutes, an Alibaba spokesperson confirmed.
"It was a very successful launch," Gance said, in a bit of an understatement.
Gance attributed the brand's Chinese success in part to marketing and messaging -- less mass media than its Australian catalogs and far more targeted. "We promote heavily what we do, and I think that was somewhat new and novel to Alibaba," he explained.
In an effort to reach a heavily mobile-focused set of customers, the company chose to market its products and brand online and on social media through platforms associated with Alibaba and the Internet portal Tencent, in addition to the Chinese messaging service WeChat.
Its pitch in China was one of origin, playing into local demand for reliable and safe healthcare and skincare.
"The primary driver for Chinese consumption of overseas products is provenance," Gance explained. "They want to ensure they're receiving the best product in the world." China is Australia's second largest market for pharmaceuticals, according to a 2015 report from Sydney University's China Studies Centre.
That strategy has been vital, because Chemist Warehouse has not always been able to compete on price in China. The fees associated with using Tmall and its Alipay payment gateway, among other costs, has meant they can't offer the kind of discounts Australian Chemist Warehouse shoppers get, Gance said.
"The primary driver for Chinese consumption of overseas products is provenance. They want to ensure they're receiving the best product in the world."
Importantly, it's offering products for which there is already heavy Chinese demand. "It's really saying to the consumer: You want this product? We can supply it at or near the price you can buy it elsewhere, but you know 100 percent this is legitimate product."
Gance said that message has worked for the Chinese consumer. "They'd rather spend a dollar buying Australian products with proven provenance, where they know the legitimacy of the supply chain and the legitimacy of the product, than 50 cents on a product where they can't find the provenance," he added.
On Tmall, Chemist Warehouse is selling mostly vitamin products, as well as healthcare and skincare. Its top sellers are the vitamin brands Swisse and Blackmores, as well as the Goat Soap line.
Much has been made in the media of overwhelming Chinese demand for baby formula clearing Australian supermarket shelves, but Gance said the company isn't offering such products at this point. "Our focus has been [healthcare and skincare] and we've always been able to maintain stock on the shelves for our Australians without having Chinese demand deplete what's available," he said."
Transacting on Tmall has some challenges, however. For one, the company needed to be set up with bonded warehouses within China, where product can be held without yet clearing customs.
Ultimately, selling on an ecommerce platform like Tmall Global helps simplify any quarantine or border issues. "The only real regulatory hurdle that we've had to encounter is the listing and registration of product into those bonded warehouses," he said.
While Chemist Warehouse would not disclose internal numbers, Gance said Chinese sales were still only a small portion of its overall sales.
Around 1,300 Australian brands currently sell on Tmall and Tmall Global, and Alibaba has announced plans to open its first Australian office in Melbourne by the end of 2016, in part to promote its platforms as an option for local companies.
Nevertheless, Gance warned first time players the process of getting ready for Chinese sales on Tmall can seem convoluted.
"If you're prepared to invest time, energy and capital in getting it right, the rewards upfront have been great, but there have been many Australian retailers who have failed," he said.
"Just like anything, application and aptitude can get a good result."
Tourist survives for month in frozen New Zealand wilderness after partner dies2025-07-03 11:09
再失業!官方 :希臘俱樂部塞薩洛尼基與香川真司解約2025-07-03 10:38
鄧涵文 :賽前鄭智要求大家全力以赴 球隊表現越來越好2025-07-03 10:32
馬德興 :三名歸化巴西球員大概率將缺席新國家隊的集訓2025-07-03 10:28
Early Apple2025-07-03 10:22
何塞 :今天的失利不能怪任何球員 考慮賽程派出全華班首發2025-07-03 10:02
長春亞泰VS廣州隊首發 :雙外援PK全華班 蔣光太出戰2025-07-03 09:18
0比5太刺眼!國安高層無法接受 恐怕隻能拿比利奇開刀2025-07-03 09:16
This 'sh*tpost' bot makes terrible memes so you don't have to2025-07-03 08:52
阿圭羅回應效命阿根廷:啥都沒想 讓我好好過個節2025-07-03 08:46
Olympian celebrates by ordering an intimidating amount of McDonald's2025-07-03 11:08
人家的U23!巴薩三小包攬3球 一人如小白+加圖索2025-07-03 10:44
傳奇!40歲老將吳前創造中超聯賽最年長進球紀錄2025-07-03 10:11
0比5太刺眼 !國安高層無法接受 恐怕隻能拿比利奇開刀2025-07-03 10:01
Visualizing July's astounding global temperature records2025-07-03 10:01
津門虎輸球送申花提前六輪保級 於根偉向天津球迷致歉2025-07-03 09:51
明年1月17日亞冠小組賽分組抽簽 賽程已初步擬定2025-07-03 09:51
半神半鬼!阿利森連撲熱刺單刀 致命失誤冠絕英超2025-07-03 09:46
Olympic security asks female Iranian fan to drop protest sign2025-07-03 08:43
克洛普炮轟主裁:對我可能有意見 凱恩絕對該罰下2025-07-03 08:39