时间:2025-04-02 23:40:45 来源:网络整理编辑:時尚
Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions did
Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was given the incorrect information about being comped for his airfare.
The 2022 incident involved one Air Canada customer, Jake Moffatt, and the airline's chatbot, which Moffatt used to get information on how to qualify for bereavement fare for a last-minute trip to attend a funeral. The chatbot explained that Moffat could retroactively apply for a refund of the difference between a regular ticket cost and a bereavement fare cost, as long as it was within 90 days of purchase.
SEE ALSO:Reddit has reportedly signed over its content to train AI modelsBut that's not the airline's policy at all. According to Air Canada's website:
Air Canada’s bereavement travel policy offers an option for our customers who need to travel because of the imminent death or death of an immediate family member. Please be aware that our Bereavement policy does not allow refunds for travel that has already happened.
When Air Canada refused to issue the reimbursement because of the misinformation mishap, Moffat took them to court. Air Canada's argument against the refund included claims that they were not responsible for the "misleading words" of its chatbot. Air Canada also argued that the chatbot was a "separate legal entity" that should be help responsible for its own actions, claiming the airline is also not responsible for information given by "agents, servants or representatives — including a chatbot." Whatever that means.
"While a chatbot has an interactive component, it is still just a part of Air Canada’s website," responded a Canadian tribunal member. "It should be obvious to Air Canada that it is responsible for all the information on its website. It makes no difference whether the information comes from a static page or a chatbot."
The first case of its kind, the decision in a Canadian court may have down-the-road implications for other companies adding AI or machine-learning powered "agents" to their customer service offerings.
TopicsArtificial Intelligence
U.S. government issues warning on McDonald's recalled wearable devices2025-04-02 23:37
越南國腳需應對缺乏比賽問題 沙特聯賽照常球員以賽代練2025-04-02 23:29
輸球又輸人!拉齊奧主帥薩裏在終場哨響後被出示紅牌2025-04-02 23:02
英媒 :C羅回歸首秀最高時速為32.5KM 位居英超第二2025-04-02 22:50
Make money or go to Stanford? Katie Ledecky is left with an unfair choice.2025-04-02 22:03
曝沙特主力國腳因傷或無緣戰國足 將缺席42025-04-02 22:03
東京FC官宣日本國腳加盟 長友佑都時隔11年重返老東家2025-04-02 22:02
12日賠率 :馬德裏雙雄雙雙取勝 米蘭主場謹防丟分2025-04-02 21:38
Mom discovers security cameras hacked, kids' bedroom livestreamed2025-04-02 21:12
越老越妖!伊布替補登場僅7分鍾就進球 鞋帶還未係好2025-04-02 20:56
Give your kitchen sponge a rest on this adorable bed2025-04-02 23:22
豪取三連勝!米蘭新賽季強勢來襲 暫登意甲榜首2025-04-02 23:16
可愛!場邊小女孩舉牌:C羅 我可以嫁給迷你羅嗎?2025-04-02 23:12
王霜有望加盟歐洲豪門球隊 時隔兩年或再度留洋2025-04-02 22:27
Metallica to seek and destroy your eardrums with new album this fall2025-04-02 22:13
曝沙特主力國腳因傷或無緣戰國足 將缺席42025-04-02 21:55
十佳球:梅西轟世界波 B費穿雲箭+凱恩超級遠射2025-04-02 21:46
東京FC官宣日本國腳加盟 長友佑都時隔11年重返老東家2025-04-02 21:34
Australian football makes history with first LGBT Pride Game2025-04-02 21:34
巴薩主力鋒霸2021年提前報銷 法蒂十月傷愈複出2025-04-02 21:31