时间:2024-09-20 08:07:04 来源:网络整理编辑:百科
Twitter is following Facebook into the automated customer service game.。The social network just roll
Twitter is following Facebook into the automated customer service game.。
The social network just rolled out new welcome message and dropdown response features for advertisers that are reminiscent of Facebook's recent branded bots push.。
The former allows brands to add an introductory message to any direct-message conversation that will set the terms of the customer service exchange before a user makes the first move.。
SEE ALSO:Suddenly, Twitter is left without a dance partner 。The latter feature, called "quick replies," supplements those messages by giving customers a cookie-cutter list of possible responses when interacting with a business.。
Working in conjunction, the tools are designed to cut down on response wait times and give customers a better idea of the service options at their disposal. 。
Thanks for signing up!。
Twitter claims that customers who receive a prompt reply to a Twitter message are anywhere between 3 and 20 percent more likely to shop at a given brand. 。
Nearly a dozen brands will inaugurate the twin features on Tuesday, including Airbnb, Pizza Hut and Spotify.。
"I'm really excited about this new functionality that Twitter is releasing," said Tim Lopez, head of global social media customer care for Symantec's Norton anti-virus software. "These new features will allow us to streamline some common tasks that we have, such as gathering customer information, while still being able to focus on creating a personal experience for our customers." 。
Brands are an obvious and inescapable presence on any social media channel, but Twitter is perhaps where they're at their most personable 。
It's there they most often go to goofily weigh in on events of the day, individually respond to glowing or scathing reviews and maintain the kind of highly visible personality that's not quite possible on any other platform.。
It makes sense then that Twitter has packaged this aspect of its service as one of its selling points to investors and advertisers alike — bolstering it with a series of moves designed to make retailers more approachable for customer service issues. 。
The most recent addition to Twitter's customer service suite follows the rollout of ads with built-in replies and the option for advertisers to add hours of service availability and more prominently encourage direct messages. 。
Mall builds real2024-09-20 07:52
Ravens vs Chiefs AFC championship game livestream: Kickoff time, streaming deals, and more2024-09-20 07:50
球星的日常 !奧斯卡曬“打工人的一天” :充實而快樂2024-09-20 07:41
Ravens vs Chiefs AFC championship game livestream: Kickoff time, streaming deals, and more2024-09-20 07:10
Despite IOC ban, Rio crowds get their political messages across2024-09-20 06:56
烏克蘭球員歐冠進球親吻國徽 舍甫琴科:團結必勝2024-09-20 06:17
23日賠率 :曼聯客場戰平馬競 利物浦熱刺均取三分2024-09-20 06:13
東南亞魚腩嚐到歸化甜頭 !印尼足協將歸化三名球員2024-09-20 06:06
This coloring book is here for all your relationship goals2024-09-20 06:01
國腳大戶 !山東廣州冬訓麵臨嚴重人荒 青年隊都可能被抽調2024-09-20 05:21
17 questions you can answer if you're a good communicator2024-09-20 07:57
讓冠大賽 !國米悶平錯失登頂 本月聯賽竟難求一勝2024-09-20 07:50
重情重義 !賈府妖星拒免費赴拜仁 誓留不菲轉會費2024-09-20 07:19
想啥呢 ?巴薩鈍槍放豪言 :我能與姆巴佩哈蘭德競爭2024-09-20 07:08
17 questions you can answer if you're a good communicator2024-09-20 07:08
姆巴佩曾向皇馬承諾今夏加盟 預計賽季結束後官宣2024-09-20 07:07
馬德興:中國足球這些年來沒有成績 也就隻能承受目前的一切2024-09-20 06:43
印尼男足將歸化3名球員 均有血統1人曾入選西班牙國青2024-09-20 06:19
Dressage horse dancing to 'Smooth' by Santana wins gold for chillest horse2024-09-20 06:11
球員 :絕對讚成恢複主客場 再這麽下去誰還來看比賽2024-09-20 05:21