时间:2025-04-04 10:04:08 来源:网络整理编辑:休閑
Twitter is following Facebook into the automated customer service game.。The social network just roll
Twitter is following Facebook into the automated customer service game. 。
The social network just rolled out new welcome message and dropdown response features for advertisers that are reminiscent of Facebook's recent branded bots push.。
The former allows brands to add an introductory message to any direct-message conversation that will set the terms of the customer service exchange before a user makes the first move.。
SEE ALSO:Suddenly, Twitter is left without a dance partner。The latter feature, called "quick replies," supplements those messages by giving customers a cookie-cutter list of possible responses when interacting with a business.。
Working in conjunction, the tools are designed to cut down on response wait times and give customers a better idea of the service options at their disposal.。
Thanks for signing up!。
Twitter claims that customers who receive a prompt reply to a Twitter message are anywhere between 3 and 20 percent more likely to shop at a given brand. 。
Nearly a dozen brands will inaugurate the twin features on Tuesday, including Airbnb, Pizza Hut and Spotify.。
"I'm really excited about this new functionality that Twitter is releasing," said Tim Lopez, head of global social media customer care for Symantec's Norton anti-virus software. "These new features will allow us to streamline some common tasks that we have, such as gathering customer information, while still being able to focus on creating a personal experience for our customers." 。
Brands are an obvious and inescapable presence on any social media channel, but Twitter is perhaps where they're at their most personable。
It's there they most often go to goofily weigh in on events of the day, individually respond to glowing or scathing reviews and maintain the kind of highly visible personality that's not quite possible on any other platform.。
It makes sense then that Twitter has packaged this aspect of its service as one of its selling points to investors and advertisers alike — bolstering it with a series of moves designed to make retailers more approachable for customer service issues.。
The most recent addition to Twitter's customer service suite follows the rollout of ads with built-in replies and the option for advertisers to add hours of service availability and more prominently encourage direct messages.。
Tourist survives for month in frozen New Zealand wilderness after partner dies2025-04-04 09:55
Twitter will cut 350 employees as part of its path to profitability2025-04-04 09:52
Why Google is retooling search to put mobile first2025-04-04 09:16
'Eagle Flight' is the best virtual reality game to date2025-04-04 09:09
Xiaomi accused of copying again, this time by Jawbone2025-04-04 09:05
Donald Glover is playing young Lando Calrissian and 'Star Wars' fans are pumped2025-04-04 08:39
Baby whose dad paid $40 to hold him is now charging for hugs2025-04-04 08:39
Why the Cleveland Indians have a great shot at winning the World Series2025-04-04 07:41
Xiaomi accused of copying again, this time by Jawbone2025-04-04 07:30
Undermined by warm water, Antarctic glacier lost 1,607 feet of ice in under 10 years2025-04-04 07:29
Is Samsung's Galaxy Note7 really the best phone?2025-04-04 09:51
Complaints of racism against 'white males' in ad rejected2025-04-04 09:07
Xiaomi's curvy Note 2 flagship fills the hole left behind by the Samsung Note72025-04-04 08:56
Someone is reading out the entire internet to Julian Assange2025-04-04 08:54
More than half of women in advertising have faced sexual harassment, report says2025-04-04 08:51
Kid invents gloriously rude new set of 'Mr. Men' characters2025-04-04 08:51
Caramel M&Ms are coming to make your dreams come true2025-04-04 08:48
Hillary Clinton delivered these 18 zingers to Donald Trump's face2025-04-04 08:23
Pole vaulter claims his penis is not to blame2025-04-04 07:43
Kid invents gloriously rude new set of 'Mr. Men' characters2025-04-04 07:34